Blog

For retailers looking to compete with the fast pace and convenience of online businesses, the in-store experience is an increasingly important battleground...

United Colors of Benetton's London flagship on Oxford Street marks a significant change of pace for the Italian fashion brand...

A recent report from Gartner found that a large majority — 81% — of customer experience (CX) leaders predict they will compete mostly or entirely on CX...

One school of thought among customer service managers today is that it doesn't pay to wow your customer...

3 qualities of authentic retail shoppers value most...

Retail exists in an ongoing tension: how to run retail profitably without forfeiting its heart – to meet people’s needs and bring joy. Unified technologies are integral in this balance, offering a...

Brick and mortar has learned a thing or two from online retail, and last December shoppers took a meaningful notice. By focusing on and improving their buying online and picking up in-store (BOPIS...

Effects of data-driven curation on discovery experiences Remember when a trip to the store could yield a new discovery — an unplanned purchase but one that delighted the customer? Ecommerce...

When companies describe themselves as having “excellent” customer service, the claim sounds user-centered but too often it’s actually just a company-centered focus trying to position themselves as...